Terms of Service

Host Nibo is an IT company in the ICT sector of Bangladesh. Host Nibo has been operating domain registration, web hosting, web server, website design and development, online radio, graphic design and other services since 2016.

Host Nibo's service before using the services please read the terms carefully, if you are interested in using our services, agreeing to our terms is mandatory.

Host Nibo is the sole owner of the information collected on the operated website. Host Nibo collects information from our users at various points on our website.

In order to use the Host Nibo website, a user must first complete a registration form. A user must provide contact information (such as name and email address) during registration. We may use this information to communicate with the user about our site's services. But in some special cases the user may be required to provide NID or other documents:

1. In case of change of Host Nibo account email or any other information
2. While verifying the account of Host Nibo
3. If the domain or hosting is suspended for any reason
4. In case of BDIX service

1. Domain, Hosting, VPS, Email Hosting, Reseller Hosting — Instant Delivery is provided if there are no technical or payment related complications. However, if for some reason it is not instantly active, it may take up to 5–30 minutes. For other services, it may take 5 minutes to a maximum of 72 hours for delivery.
2. If for some reason the invoice shows unpaid after payment through the gateway, open a ticket with your payment info. Host Nibo will contact the gateway and inform the solution. In that case it may take 6 hours to 72 hours. In such a case your order will not be active.

Manual Payment: For bKash / Rocket / Nagad / Bank / PayPal, it may take 5 minutes to 12 hours.

1. Shared Hosting: Refund policy is applicable. The user can request a refund without giving any reason within 7 days. Refund requests will not be accepted after 7 days.
2. Domain: No refund will be made once any domain registration or transfer has been initiated.
3. VPS / Dedicated Server: Completely non-refundable.
4. Reseller Hosting: There is no money-back guarantee on reseller hosting.
5. No refund will be admissible if your service is canceled / suspended / terminated due to non-compliance with our terms.
6. Money deposited in the client's account is non-refundable. It can be used to purchase any service.
7. Refund request will not be accepted after service renewal.
8. No refund or credit will be accepted for service downgrade.
9. Cancellation requests from any location other than the client area will not be accepted.
10. After submitting the cancellation request, the account cannot be reactivated in any way. You have to purchase a new package.
11. After submitting the cancellation request, open a ticket with the billing department. It may take 1 day to a maximum of 15 days depending on the gateway. Sending charges / gateway charges / cash-out charges will be deducted for any refund.

Host Nibo provides 24/7 support via Support Ticket / Live Chat / Call Center / Facebook Page Messenger.

1. L1 Support — Provides initial level support. Response time: 5 min – 1 hour.
2. L2 Support — Provides medium level support. Response time: 5 min – 1 hour.
3. L3 Support — Provides high level support. Response time: 1 hour – 6 hours.

1. Once a domain is registered after ordering, if you want a refund, it will not be refunded.
2. You are responsible for any information you provide while ordering. Always try to place the order with all the correct information. If any company staff helps you with the work and a mistake occurs, the responsibility still falls on you.
3. After registering the domain, check your mail. Important mails may be sent, such as the domain verify confirmation link along with billing information. If the domain verify link is not confirmed, the domain will be suspended — you will have to take responsibility for that.
4. You must renew your domain before it expires. Extra fees may apply if it expires. Transfer will not be allowed if the domain expires.
5. In case of DMCA report / spamming / trademark / phishing link and other reports, Host Nibo has the power to suspend the domain without any notification. If a trademark domain is registered, Host Nibo has the power to suspend it without any notification.
6. Host Nibo provides the WHMCS domain panel for full domain control. If the client demands any other panel, it will not be acceptable. There is no option to move the domain to another provider — it can only be moved to an internal Host Nibo account.
7. Before buying any domain, check the terms and conditions from the registry's official website. After buying a domain from Host Nibo, if the registry suspends or deactivates it, we have nothing to do. Host Nibo can mail the registry to find out the reason and may provide documents from the client if requested. Host Nibo only works as a domain reseller here.
8. After purchasing the domain, Google and Facebook may block the domain for content violations, or the domain may already be blocked due to previous use. The customer will have to take responsibility. New domains may also be blocked from Bangladesh by BTCL. Check before purchasing. No objection or refund will be accepted after buying the domain.
9. Our domains cannot be used for any adult content or anti-state purposes. If used, the domain will be suspended without any notice.
10. Once any domain registration is completed, the domain money will not be refunded. Once any domain transfer has started, it will not be refunded either.

1. After taking the domain reseller's funds, it will not be refunded. You must use all funds for domain registration.
2. Host Nibo will not inform the client about where the domain is registered from. Host Nibo will provide a panel for domain management.

1. After purchasing hosting from us, you are responsible for understanding the complete cPanel. If you change / delete any file or database without understanding, the client will have to take responsibility.
2. Our hosting cannot be used for any adult content / betting / PTC / investment / dollar exchange sites or any anti-state purposes. No illegal websites or demos can be hosted. If used, hosting will be suspended or removed without any notice, and no backup will be provided.
3. If Facebook blocks your domain after purchasing our hosting, the company will not be responsible.
4. If the hosting bill is not paid on time — if 7 days have passed since the due date — hosting will be deleted without any notice. Data or files will not be recoverable. Check your mail or login to the billing portal to track your billing dates.
5. Host Nibo's shared hosting cannot be used as storage (e.g., video / audio file downloads / uploads). Only website databases and files can be kept within your plan's limits.
6. In case of DMCA report / spamming / trademark / phishing link and other reports, Host Nibo has the power to suspend or terminate the hosting without any notification.
7. Mail Delivery: Shared hosting does not guarantee mail delivery. Since many client websites are hosted on the same server, IP reputation issues may affect email delivery. A dedicated mail host is a better solution. No email marketing can be done on shared hosting.

1. Host Nibo will not be responsible for data loss due to server crashes or any tech-related reasons. Host Nibo only provides hosting service and does not guarantee data backup. Host Nibo automatically saves data on a remote server, but due to technical reasons, data may not always be saved. Clients must regularly download backups from cPanel at their own risk.
2. Host Nibo provides 7/14 days of automatic remote backups but does not guarantee them. These backups are for our own internal use only. We recommend that clients keep regular backups on their personal computers or storage servers.

If you need a backup of your suspended or terminated account, you will be required to pay a one-time fee of ৳500. We only keep terminated account backups for 7 days. We do not provide any guarantee for terminated account backups.

Host Nibo offers free cPanel-to-cPanel migration (may take 1–72 hours). Manual migration charges: ৳500–2000. VPS/Dedicated server migration from root access is completely free. Non-root transfer: 20 accounts free, then ৳100 per account. Same conditions apply to resellers.

Most of our infrastructure is in the US, which puts your web presence under the jurisdiction of US law. Laws like the Digital Millennium Copyright Act (DMCA) apply. We may be required by law to send you notices such as DMCA takedown notices, UDRP notices, etc. We will comply with such requests.

• Movie downloading / uploading, audio / video
• Copyrighted material (audio / video / image / content)
• IRC Scripts / Bots or IRCD (irc servers)
• Proxy Scripts / Anonymizers
• Image Hosting Scripts (similar to Photobucket or Tinypic)
• AutoSurf / PTC / PTS / PPC sites
• Bruteforce Programs / Scripts / Applications
• Mail Bombers / Spam Scripts
• Banner-Ad services (commercial banner ad rotation)
• File Dump / Mirror Scripts (similar to RapidShare)
• Commercial Audio Streaming (more than one or two streams)
• High-Yield Interest Programs (HYIP) or related sites
• Investment Sites (FOREX, E-Gold Exchange, Ponzi, MLM / Pyramid Scheme)
• Lottery / Gambling Sites
• Hacker focused sites / archives / programs
• Sites promoting illegal activities
• Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, etc.)
• Any bots, including IRC or other social bots (e.g., Telegram bots)
• Any Warez (copyrighted content you do not have rights to)
• Phishing Content
• Bulk mailing
• Audio streaming / Video "tube" websites
• IP Scanners, Brute Force Programs
• Financial institution websites (banking, insurance, investment) — unless explicitly approved in writing
• Pharmaceutical websites
• File Storage (movies, applications, computer backups)
• File upload websites / Mobile app downloads
• Distribution of confidential and personal information
• NextCloud / OpenCloud

1. NID Card must be provided for BDIX VPS and all Dedicated Servers.
2. To cancel VPS or Dedicated Server, you must submit a cancellation request at least 1 month in advance. If not, the next month's bill will have to be paid.
3. Refund: We do not offer any refund for VPS, Dedicated Server, or Reseller Hosting.
4. VPS CPU Usage: Client agrees not to run any processes that create a CPU load above 0.9 on the VPS for an extended period or cause high CPU load on the host node. Disruptive CPU usage may result in reboot, shutdown, and/or suspension of the VPS.
5. Backup: VPS / Dedicated server users do not have any data backup option included by default. No backup of the customer's data is stored on Host Nibo's side. It is always the customer's responsibility to create their own backup strategy.

• Minecraft and its variations and anything related to Minecraft (including control panels or websites). No exceptions.
• Multics, Chobots, Starbound, Runescape
• Teamspeak and Mumble
• Denial of Service (DoS) attacks / Port scanning
• TOR / VPN / Proxy / Any kind of anonymity services
• Torrents / Illegal downloads / Piracy
• CamFrog
• Virtual currency (*coin) mining
• HentaiAtHome / IP spoofing
• Fake / Replica product websites
• World Community Grid / HYIP websites
• Booter / Stresser websites
• HitLeap or any artificial traffic creation
• iBusinessPromoter or similar software
• LIULIANGKUANG
• Chinese private game servers or websites
• Nested Virtualization
• Anything related to ZenCash
• Any kind of high CPU, IO, and network usage

1. The customer must understand everything when taking delivery of the website. If the website is damaged or messed up due to the customer changing settings, codes, or plugins after delivery, the customer is fully responsible. Fixing it later will require a fee. We only charge a one-time website fee, so the customer is responsible after delivery.

Theme License: We use GPL license for all our website themes. The same theme may be used on different websites. No one can claim exclusive use of a GPL theme. However, if someone has a premium / custom-built theme, it will only be for that client.

1. Host Nibo reserves the right to close any customer account without any reason.
2. After registering with Host Nibo, there is no way to remove or delete the account. However, information can be updated subject to conditions.
3. When registering with Host Nibo, you must use your correct information. You may be required to provide NID or other documents in cases such as: changing account email or information, verifying the account, or if domain/hosting is suspended.
4. Bad Behavior: If a client misbehaves with Host Nibo staff, admin, or any other person regarding services, Host Nibo has the right to suspend, remove, or close the client's account. The account will not be reactivated, and all services will become unusable.
5. Service Payments: In case of unauthorized payment, the payment will be refunded through the same channel (may take 1–7 days or more). A late fee will be added to the invoice 5 days after the service or domain bill expires. Host Nibo can change, modify, or cancel any package and its pricing at any time.

Shared / Reseller Accounts:

• 1–2 Days — No action taken
• 3 Days — Account suspended
• 7 Days — Account terminated

VPS:

• 1–2 Days — No action taken
• 3 Days — Account suspended
• 4 Days — Account terminated

Dedicated Servers: Suspended as soon as an invoice is overdue.